Job description
Customer Service Team Leader/Manager- Barnoldswick- up to £50k per annum- (12-month FTC)
Salary £40-50k doe
Hours Full Time, 37 hours between Monday to Friday 8.30-5:00
Location On site, Barnoldswick
Axon Moore is delighted to be representing a market leading Manufacturer based in Barnoldswick in the search for a hands-on people focused Customer Service or Sales Team Leader/Manager to join an established team on an initial 12-month contract.
The ideal candidate for this role: -
Will have a passion for customer service, excellent leadership skills, and a proven track record of managing a successful customer service or sales department.
Key Responsibilities:
Team Leadership & Management
Skills and Experience Required:
If you are looking to work for a brand leader and have what it takes to deliver an exceptional service to both clients and colleagues, then this is the role for you!
Send you CV to voconnor@axonmoore.com or call me on 07703 849930 if you have any additional questions 😊
Good luck with your application!
Salary £40-50k doe
Hours Full Time, 37 hours between Monday to Friday 8.30-5:00
Location On site, Barnoldswick
Axon Moore is delighted to be representing a market leading Manufacturer based in Barnoldswick in the search for a hands-on people focused Customer Service or Sales Team Leader/Manager to join an established team on an initial 12-month contract.
The ideal candidate for this role: -
Will have a passion for customer service, excellent leadership skills, and a proven track record of managing a successful customer service or sales department.
Key Responsibilities:
Team Leadership & Management
- Lead and manage the customer service team to deliver a first-class customer experience and ensure consistently high levels of customer satisfaction
- Train, mentor, and develop the team
- Conduct regular performance reviews and 121s
- Handle escalated customer complaints
- Ensure the team provide timely and effective resolution of customer issues, working within service level agreements
- Implement and review NPS customer satisfaction tools to improve service
- Develop and implement customer service policies and procedures
- Ensure the team adheres to company policies and standards
- Continuously improve service procedures to enhance customer experience
- Monitor and analyse customer service performance metrics such as call quality, KPIs
- Prepare and present regular reports on customer service performance
- Use data to identify areas for improvement and implement changes
- Work closely with other departments to ensure a seamless customer experience.
- Communicate effectively with team members and other stakeholders.
- Foster a positive and collaborative work environment.
Skills and Experience Required:
- Proven experience in a similar role
- Strong leadership skills to motivate and guide the customer service team
- Ability to drive change and influence others
If you are looking to work for a brand leader and have what it takes to deliver an exceptional service to both clients and colleagues, then this is the role for you!
Send you CV to voconnor@axonmoore.com or call me on 07703 849930 if you have any additional questions 😊
Good luck with your application!