Job description
Head of Credit Control | £65,000 - £75,000 | Preston + Hybrid | Exciting transitional period | Excellent CFO and leadership team
Axon Moore are working alongside a long-standing client as they recruit an experienced Head of Credit Control to their Senior Leadership Team to oversee debt recovery strategies and collections operations. Reporting directly to the CFO, the position commands a strategic mindset, exceptional leadership capabilities, and a strong understanding of credit and collections processes.
Key Roles and Responsibilities:
Axon Moore are working alongside a long-standing client as they recruit an experienced Head of Credit Control to their Senior Leadership Team to oversee debt recovery strategies and collections operations. Reporting directly to the CFO, the position commands a strategic mindset, exceptional leadership capabilities, and a strong understanding of credit and collections processes.
Key Roles and Responsibilities:
- Responsible for the day-to-day performance and running of the collection team (strategy, execution and processes)
- Design and implement processes to mitigate losses whilst delivering fair and appropriate customer outcomes
- Work closely with finance and billing teams to forecast and agree billing and collections targets for billing runs and collections
- Manage relationships with external partners and internal legal teams to progress aged debt
- Comply with regulatory requirements, ensuring the necessary documentation detailing strategies, policies and processes is maintained and updated
- Ensure conduct risks are identified and mitigated through the strategies and processes adopted, including the management of vulnerable customers
- To ensure compliance and delivery of all SLA’s and performance standards, addressing issues and escalating where necessary
- Analysis and reporting of KPIs to assess performance, presenting findings to senior stakeholders along with ideas for improvement
- Support with internal and external audits
- Professional certifications such as CICM, CCE and CCR (desired)
- Experience within the utilities industry (desired)
- Strong experience of end-to-end collections strategy, processes and regulation relating to outstanding debts
- Exceptional relationship building skills
- Background of operating and managing within an Operational or Credit Risk environment
- Good IT and systems skills, able to build structured reports, including spreadsheet analysis
- Exposure to internal / external audits
- Strong team management and communication skills
- Good attention to detail and accuracy
- Ability to prioritise and manage multiple projects simultaneously
