Complaints Handler
- Location: Kendal
- Salary: £28000 - £30000 per annum, Benefits: Hybrid
- Reference: 50640035-SB
- Contact: Solomon Brenchley
Complaints Handler – Professional Services
Location: Kendal Area
Hybrid Options Avaliable
Represented by Axon Moore
Axon Moore is proud to be representing a reputable professional services organisation based in the Kendal area in the search for a Complaints Handler. This is a confidential appointment with a values-driven business that places community and integrity at the heart of its service.
Please note: only candidates with experience in a complaints or regulated environment will be considered.
The Opportunity
An exciting opportunity has arisen for a confident, enthusiastic, and driven individual to join the Member Services Team in a complaints handling capacity. This role will suit someone with a strong background in regulated customer services and a genuine passion for resolving issues and improving member experience.
Key Responsibilities
- Investigate, resolve, and respond to escalated member complaints in a timely and effective manner.
- Engage with members across multiple channels, including phone, email, and post, and assist with wider member queries during peak periods.
- Provide insight and feedback to the business to drive continuous improvement.
- Coach and support frontline teams to strengthen their complaint-handling capabilities.
- Conduct root cause analysis to identify trends and areas for improvement.
- Stay up to date with regulatory developments and Financial Ombudsman findings, sharing relevant insights internally.
What We’re Looking For
- Strong knowledge of complaints handling processes and deadlines.
- Demonstrated experience working in a regulated or complaints-focused role.
- Excellent communication skills and the ability to manage sensitive issues professionally.
What’s On Offer
- 25 days holiday (plus Bank Holidays), plus your Birthday off, Christmas Shopping Day, and Moving House Day.
- Competitive pension with up to 10% employer contribution.
- Comprehensive benefits package.
- A values-led culture with a focus on inclusion and development.
If your interested in applying in the opportunity then please send your updated CV 🙂